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Privacy Policy

Last Updated: 7 June 2026

1. Who We Are

AI.AscendX is a web design and AI engagement agency based in South Africa. This policy explains how we handle your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

2. What Information We Collect

When you fill out a form on our website, we collect:

  • Name
  • Email address
  • Phone number
  • Facebook name and Business Name
  • Message or project details you provide

3. Why We Collect It

We use your contact information only to:

  • Respond to your enquiry about our web design services
  • Contact you via phone, email, or WhatsApp to discuss your project
  • Send quotes or follow up on your request

We do not use your information for marketing to third-party lists. We do not sell your data.

4. Consent

By ticking the consent box and submitting our contact form, you agree that AI.AscendX may contact you regarding your enquiry. You can withdraw consent at any time by emailing us.

5. Sharing Your Information

We do not share, rent, or sell your personal information to anyone. Your data may only be accessed by AI.AscendX team members for the purpose of responding to you. We use trusted third-party tools like Google Workspace and hosting providers to store data securely.

6. How Long We Keep It

We keep your contact details for up to 12 months after your last interaction, unless you request deletion sooner. This helps us serve you if you return with another enquiry.

7. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct or delete your information
  • Object to us processing your information
  • Withdraw consent for us to contact you

To exercise these rights, email: ai.ascendx@gmail.com

8. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. Our website uses SSL encryption and secure form handling.

9. Cookies

Our site uses only essential cookies needed for the website to function. We do not use tracking or advertising cookies.

10. Contact Our Information Officer

For any privacy questions or requests:

AI.AscendX
Information Officer: McHigh
Email: ai.ascendx@gmail.com

11. Changes to This Policy

We may update this policy. The latest version will always be posted on this page with the updated date.